My name is Jason Rakowski and I’m the owner of Update Heating and Cooling. I’ve made this page to give you my personal guarantee that I’m fully committed to your satisfaction and a job well done.
I always tell my employees to treat every home as if it’s their own, to do what’s right, and to always act in the best interest of our customers.
At Update, we strive for 100% customer satisfaction—and 99% of the time we hit our goal. Being in thousands of homes per year, it would be foolish of me to say we never make errors. We do. We’re human.
Mistakes are a part of life. But I can assure you that if we do make a mistake on your repair, we will happily refund your money in full or make it right. We also offer a 3-year, 100% satisfaction guarantee on all system installations.
We spend a huge amount of time training our employees and providing continuing education to offer best-in-class service and accurate diagnostics for all brands of HVAC, plumbing, and electrical equipment.
For over 25 years, I have worked tirelessly to build my reputation of trust and accuracy. Through this, with the help of customers like you, we’ve grown to be one of the most trusted contractors in the New Lenox area. That title is one you’ll agree with once we’re done in your home.
This is my personal guarantee to you.
If you ever feel you received less than perfect service, please call me directly at 708-473-7962. If your call is an emergency, please call 815-463-0333 and my staff will assist you.
Jason Rakowski President